General Terms and Conditions (Terms of Service)

Qian Lu International B.V. (trading as “HorseCircle”)

Last updated: 30 August 2026

Article 1 – Definitions

Trader / we / us / our: Qian Lu International B.V.

Customer / you / your: Any person or entity purchasing from us (Consumers and Business Customers).

Consumer: A natural person acting outside their trade, business, craft, or profession.

Business Customer (B2B): A natural person acting in business or a legal entity.

Website: horsecircle.shop and subpages.

Products: Goods sold via the Website, including HorseLink Therapy Boots and included accessories.

Distance Contract: Agreement concluded through an organized system for distance selling.

Statutory Withdrawal Period: 14 calendar days for Consumers.

Durable Medium: A means to store information for future reference (e.g., email, PDF).

30-Day Try-At-Home Promise: Our voluntary return promise, separate from and additional to a Consumer’s statutory 14-day right of withdrawal.

Article 2 – Identity of the Trader

Company: Qian Lu International B.V.

Registered address: Bruggenseweg 11A, 5752 SC Deurne, Netherlands

Email: info@qianluinternational.com

Support hours: 08:00–20:00 CET/CEST (via website)

KvK: 71390472 • VAT: NL858697257B01

Article 3 – Applicability

1. These Terms apply to every offer on the Website and every Distance Contract.
   
   

2. Before the contract is concluded, these Terms are provided in a storable format.
   
   

3. Any customer terms are expressly rejected unless we agree otherwise in writing.
   
   

Article 4 – The Offer

1. Offers are subject to availability and may include conditions/time limits.
   
   

2. Product descriptions are based on manufacturer info; images are illustrative.
   
   

3. Obvious mistakes do not bind us.
   
   

4. Offers state rights/obligations, prices (incl. VAT), and delivery costs where applicable.
   
   

Article 5 – The Contract

1. The contract is concluded when you complete checkout and meet conditions.
   
   

2. We confirm receipt electronically. Until confirmation is sent, a Consumer may dissolve.
   
   

3. We employ appropriate security measures, including for online payments.
   
   

4. We may assess payment ability and order integrity; we may refuse or impose conditions (with reasons) where justified.
   
   

5. No later than delivery, you receive our contact details, withdrawal info (Consumers), warranty/after-sales, total price incl. taxes/delivery, and any termination terms where relevant.
   
   

Article 6 – Right of Withdrawal (Consumers)

1. Consumers may withdraw within 14 calendar days without giving reasons. Separately, our voluntary 30-Day Try-At-Home promise allows eligible customers to request a return up to 30 calendar days after delivery, subject to our Returns & Refunds Policy.

2. The period starts the day after receipt (last item for split deliveries).
   
   

3. If legally required withdrawal information was missing, statutory extensions may apply.
   
   

Article 7 – Obligations during the Withdrawal Period (Consumers)

Handle products carefully; inspection/testing as in a shop is permitted. You’re liable for diminished value from use beyond that.

Article 8 – Exercising Withdrawal & Costs (Consumers)

1. To exercise the statutory right of withdrawal, notify us within 14 calendar days by email or with the model form in Appendix I. To use the voluntary 30-Day Try-At-Home promise, notify us within 30 calendar days after delivery.

2. Return within 14 days after notification, with all accessories and, if reasonably possible, in original condition/packaging.
   
   

3. Eligible change-of-mind and 30-Day Try-At-Home returns: We arrange a prepaid return label where available; otherwise we reimburse reasonable return-shipping costs as set out in the Returns & Refunds Policy.

4. Consumer bears risk/proof of timely withdrawal and return; supplementary agreements are dissolved upon valid withdrawal.
   
   

Article 9 – Our Obligations in Case of Withdrawal (Consumers)

We confirm receipt of electronic withdrawals; we refund payments, including standard outbound delivery (if charged), within 14 days after receipt/proof of return, via the original payment method (unless agreed otherwise). If a more expensive delivery was chosen, we refund only the standard cost.

Article 10 – Preclusion of Withdrawal

Withdrawal may be excluded if permitted by law and stated before purchase (custom goods; sealed hygiene items once unsealed; inseparably mixed goods).

Article 11 – Business Customers (B2B)

Statutory consumer withdrawal does not apply to B2B. We voluntarily extend the same 30-day return promise and return-cost coverage to Business Customers, provided returns are complete and meet the Returns & Refunds Policy. This voluntary promise does not create statutory consumer rights for B2B customers.

Article 12 – Price

Prices include VAT where stated. Standard shipping throughout geographic Europe is free, insured, and includes Track & Trace. Local import charges, duties or taxes may apply for destinations outside the European Union and are the customer’s responsibility unless stated otherwise at checkout. Prices may change prospectively; post-contract increases apply only where legally allowed.

Article 13 – Payment

Accepted methods: iDEAL, Klarna, credit card, bank transfer. Payment is due at order unless stated otherwise. Report payment detail errors immediately. Late payment may incur statutory interest and capped collection costs after notice and a reasonable cure period. We may require advance payment/security for large or B2B orders.

Article 14 – Delivery & Execution

We exercise due care and deliver to the address supplied, throughout geographic Europe where the destination is available at checkout. Standard shipping is free, insured, and includes Track & Trace. HorseLink Therapy Boots orders placed before 19:00 Amsterdam time on business days are dispatched the same business day when shown as in stock. Orders placed later, on weekends, or on public holidays are dispatched the next business day. If dispatch is delayed or delivery becomes impossible, we inform you as soon as reasonably possible. Consumers may dissolve for excessive delay and receive prompt refunds. Risk remains with us until delivery to you or your designee. Different risk rules may be agreed with B2B.

Article 15 – Conformity & Warranty

We guarantee legal conformity.

• Consumers: statutory legal guarantee up to 2 years from delivery for defects appearing within that period (EU minimum); commercial/manufacturer warranties are additional.
  
  

• DOA/transit damage: report within 48 hours with photos/video.
  
  

• Remedies: repair, replacement, or refund, per law.
  
  

• Exclusions (examples): misuse, improper storage, water ingress contrary to instructions, unauthorized repair/modification, accidental damage, excessive wear/tear.
  
  

• B2B remedies may differ by agreement, in addition to any mandatory rights.
  
  

Article 16 – Health & Safety; No Medical Claims

Products are equine care/recovery aids, not medical devices. They are not intended to diagnose, treat, cure, or prevent disease. Follow instructions; consult a vet for medical issues.

Article 17 – Liability

Our total liability for attributable failure or tort is limited to direct damages up to the purchase price (excl. VAT) of the relevant Product(s), except for intent or gross negligence by our management. We are not liable for indirect/consequential losses, data loss, or use contrary to instructions. You indemnify us against third-party claims arising from your use, unless caused solely by a defect for which we are legally liable. For B2B, liability may be further limited as permitted by law.

Article 18 – Reviews, IP & Site Use

Site content is protected by IP rights; no copying/reuse without permission. By submitting reviews/content, you grant us a non-exclusive, royalty-free licence to use and display it on our Website and marketing channels, subject to moderation.

Article 19 – Complaints Procedure

Email info@qianluinternational.com with a clear description and order number. We respond within 14 days (or acknowledge within 14 with a timeframe). Consumers may also use the EU ODR platform: https://ec.europa.eu/consumers/odr

Article 20 – Privacy

We process personal data per our Privacy Policy (published on the Website).

Article 21 – Disputes & Applicable Law

Dutch law applies exclusively; the CISG is excluded. Disputes go to the competent Dutch court where we are established, unless mandatory law provides otherwise (e.g., Consumer forum).

Article 22 – Amendments & Severability

We may amend these Terms; the version published at the time of your order applies to that order. If any provision is invalid/unenforceable, the remainder stays in force; parties will replace the affected provision with one that reflects its intent as closely as possible.

 

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Appendix I – Model Withdrawal Form (Consumers)

(Using this form is optional; an email is sufficient.)

To: Qian Lu International B.V. – info@qianluinternational.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number: ________

Product(s): ________

Ordered on / received on: ___ / ___ / ______

Name of consumer(s): ________

Address of consumer(s): ________

Date: ___ / ___ / ______

Signature (only if this form is notified on paper): ____________