FAQ
Products
Choosing a product
Which products are in the launch collection?
The launch collection contains Compression Therapy boots for horse and JoCura JoR3.
What is the main difference between the two routes?
HorseLink is a portable front-leg boot system for everyday horse-care routines. JoCura JoR3 is a handheld laser device for veterinarians, appropriately trained animal-care professionals and trained horse owners, with personal setup before first use.
Can I buy directly?
Yes. Both product pages include direct purchase controls. HorseLink does not require onboarding. JoCura includes personal setup after delivery and before first use.
Setup and support
Before and after purchase
What happens in the JoCura setup session?
Joyce, Horsecircle product specialist, guides the primary operator through practical setup over Google Meet. Other intended operators should join where possible. The session takes place after delivery and before first use.
Does the JoCura setup include a certificate?
No. The included session is practical product setup and does not provide a qualification or certificate.
Does Horsecircle provide veterinary advice?
No. Horsecircle does not provide diagnosis or individualized veterinary treatment plans through the storefront or contact form.